Freight Forwarding Services From Europe


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Packing and Removals:

Q: How do I book my relocation with Delmon Star?

A: A phone call to our office is all that is required to book your relocation. You will need to provide us with the following information:

  • your preferred date of move
  • full addresses at both origin and destination
  • a contact phone number

In the event that you wish to have your belongings placed into storage, you will need to provide us with a forwarding address for correspondence

Q: Do I need to pay a deposit upon booking?
A: No, a deposit is not required

Q: How and when do I pay for my relocation?
A: On completion of your relocation, our staff will provide you with a tax invoice that is payable on the day. Payment
can be made by cash or cheque,

Q: What about insurance?
A: We include transit insurance at no extra charge. This covers your belongings while they are on our truck if the truck is involved in any of the following incidents: collision, overturning, fire, flood and theft of the truck or from the truck. Insurance for stored belongings is the responsibility of the owner

Q: Do you have a warehouse?
A: Yes, we have a storage warehouse where we can store your belongings for short or long term

Q: What do I need to do in preparation for the move day?
A: Prior to moving day you will need to pack all smaller items into sturdy boxes and label these with a description of the contents and destination room. Refrigerators, freezers and washing machines need to be emptied and the interior dried. All beds and cots will need to be dismantled. You will need to disconnect all electronic equipment including computers and peripherals, TVs, DVDs and sound systems. If you require assistance with any of these please advise us and our staff will be happy to help you

Q: Part of my promotion package at work includes all relocation costs, how does this work?
A: The first step is to give us a call to arrange an appointment so that we can meet with you and assess your moving requirements. We then provide you with a quotation which you submit to your employer. Upon confirmation of acceptance by your employer of our quotation, we liaise with your employer’s accounts department to finalize all details

Q I have a business and need to ship products to other states, can you help?
A: Yes, we can ship any new furniture or cartons of products interstate and do so for many existing clients

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